WEBVTT 00:06.770 --> 00:10.220 All right, now we've got some clients into our remote desktop console. 00:10.550 --> 00:16.880 Let's talk about how we can interact with them a little bit and we'll start with just the remote control 00:16.880 --> 00:18.470 and observation functionality. 00:19.190 --> 00:22.160 So I'm going to go ahead and select my Udonis MacBook Pro here. 00:22.670 --> 00:24.500 And first, we'll talk about observation. 00:25.290 --> 00:26.890 I'll just click on the binoculars. 00:26.900 --> 00:27.770 Now, all observe. 00:27.770 --> 00:30.260 Lets me do is see what's happening on the remote computer. 00:31.040 --> 00:36.980 I can choose whether or not I want to show that the computer is being observed and you can use some 00:36.980 --> 00:39.400 computer ethics to decide whether to do that or not. 00:39.950 --> 00:44.000 And I have the option also to take control and I can do that by choosing these things here. 00:44.840 --> 00:49.010 The other thing that's kind of neat is that I can change if I've got a very slow Internet connection. 00:49.010 --> 00:54.920 Maybe I'm connecting to a user who is at a remote location or over a VP when I have the ability to change 00:54.920 --> 00:55.910 my image quality. 00:56.090 --> 01:00.980 And as you can click through here, you can see the image quality goes to black and white, can also 01:00.980 --> 01:03.050 go to very, very old school. 01:03.050 --> 01:09.680 If you wanted to know what the current Mac OS would look like back in system five or six on the old 01:09.680 --> 01:16.030 classic Macintosh, this is that bitmap image and I can also increase the quality as well. 01:16.040 --> 01:19.940 So it defaults to three quarters quality, which is really kind of the sweet spot. 01:20.420 --> 01:25.150 You can see everything pretty well, but it's also relatively quick from a performance perspective. 01:26.480 --> 01:27.980 So I'm going to go ahead and close out of that. 01:29.430 --> 01:31.270 The next option here is just control. 01:31.320 --> 01:34.230 So I'm going to go ahead and click on control, very similar to observe. 01:34.800 --> 01:40.530 And like I had mentioned when we were observing, I can also just start controlling it any time defaults 01:40.530 --> 01:46.680 here based on our preference to shared control, which means that when I start typing in here, the 01:46.680 --> 01:48.000 user can also start typing. 01:48.000 --> 01:53.640 So I could interrupt their work, I could type over what they're typing on or they could I could also 01:53.640 --> 01:55.200 fight for control of the mouse. 01:55.490 --> 01:59.520 So if you're doing any real heavy work, and particularly if you're not talking to the user in real 01:59.520 --> 02:05.460 time over the phone, you may want to choose to do the other option, which is absolute control. 02:05.730 --> 02:10.530 And that basically blocks the user from being able to do any input and gives you full control of the 02:10.530 --> 02:11.010 device. 02:11.130 --> 02:15.630 So from here, we can really completely interact with this machine and do anything we would. 02:15.660 --> 02:16.560 So this is very handy. 02:16.560 --> 02:20.520 If we're trying to solve a problem, maybe we got a ticket and we're trying to solve an issue for a 02:20.520 --> 02:22.590 user, we can go ahead and do that. 02:23.250 --> 02:25.050 I also have the ability to interact with them. 02:25.050 --> 02:29.340 I can do a quick chat and you can see on their side they'll get a chat as well. 02:29.700 --> 02:32.370 So I can go ahead and say hi, this is Drew. 02:33.900 --> 02:37.190 Going to try to fix your problem. 02:39.110 --> 02:43.130 And then they can write back to me as well, and we can have that little chat and then I can close this 02:43.130 --> 02:47.510 window and I can actually take control and try to fix the issue that they're having, which. 02:48.710 --> 02:53.900 Might involve a system preference or something along those lines in this case, we're going to have 02:53.900 --> 02:54.890 it stopped turning off. 02:56.050 --> 02:57.630 They're screened every 15 minutes. 02:58.970 --> 03:00.860 So problem is solved. 03:01.640 --> 03:04.370 I can interact with them again, I can go ahead and do another chat. 03:06.410 --> 03:07.240 All fixed. 03:07.760 --> 03:08.290 Thank you. 03:09.670 --> 03:10.710 I can send that to them. 03:12.970 --> 03:15.100 And then I can disconnect from their machine. 03:16.300 --> 03:18.940 The last thing you may want to do is make changes to the computer. 03:18.970 --> 03:22.780 Let's say you've got to fix something, but you really don't want the end user to actually watch you 03:22.780 --> 03:23.150 fix it. 03:23.170 --> 03:26.270 Maybe there's a security risk to doing something like that. 03:26.770 --> 03:27.540 This is really cool. 03:27.550 --> 03:34.030 You can choose the curtain mode when you do curtains and enter a comment in here, some sort of message 03:34.030 --> 03:36.510 that appears on the end users screen. 03:36.530 --> 03:42.310 So we're doing system, administration and progress, for example, so we can hit OK to that one actually 03:42.310 --> 03:42.520 does. 03:42.520 --> 03:45.670 On the client side is it puts a padlock up with a custom message. 03:45.940 --> 03:48.460 And now anything I do with the machine, they actually can't see. 03:48.670 --> 03:50.920 They're just seeing system administration in progress. 03:51.160 --> 03:57.850 So I can go in here and I can maybe search around this, do some changes, update some things or whatever. 03:58.000 --> 04:03.850 And once I'm done making those changes, I didn't want the user to see when I close out of the window, 04:04.210 --> 04:06.070 it will give them back control. 04:06.090 --> 04:09.320 You can see the current user switches back to you, dummy, when I've done that. 04:09.910 --> 04:16.450 So those are the main ways that you can remote control, observe or lock out and secure a remote control 04:16.750 --> 04:17.350 a device. 04:18.470 --> 04:22.190 Next, let's talk about the options for power control of our client devices. 04:23.080 --> 04:26.980 So I'm going to go ahead and start by changing something here, I'm going to actually customize my toolbar 04:27.460 --> 04:33.700 just to make this a little easier and I'm going to put all these power settings sleep, wake, restart, 04:34.120 --> 04:34.990 shut down. 04:36.320 --> 04:37.220 Log out. 04:38.340 --> 04:41.720 And I'm also going to do a set start of this as well. 04:42.800 --> 04:47.840 We'll see you down there just so that those are there in a little bit easier to to get to as I talk 04:47.840 --> 04:49.840 about what we can do with some of these. 04:49.910 --> 04:56.450 So, as you would expect, sleep and wake would wake your wake your machine up, put the machine to 04:56.450 --> 05:00.980 sleep, shut down, will shut down the computer and restart, will restart it. 05:01.130 --> 05:03.680 And you can do this on one or multiple machines. 05:03.680 --> 05:08.930 If I wanted to reboot both of my Macs, I can go back to all computers, select both of them here, 05:09.140 --> 05:11.170 shut them down, restart them. 05:12.230 --> 05:13.550 So that's pretty handy. 05:13.550 --> 05:15.170 I can also log out the current user. 05:15.180 --> 05:18.590 So I'm going to do that, actually go into this one. 05:19.220 --> 05:20.750 Go ahead and log out. 05:21.260 --> 05:23.780 Now, you can see it doesn't immediately do it. 05:23.780 --> 05:25.520 It actually lets me set the schedule. 05:25.970 --> 05:31.100 So where this could be really handy is let's say I want to actually log this out right now. 05:31.100 --> 05:32.720 So I'm just going to go ahead and take the default. 05:33.930 --> 05:38.040 So it's going to go ahead, log out, the current user will see here in a second when the task completes, 05:38.250 --> 05:40.790 you'll see logout current computer is completed. 05:41.040 --> 05:41.910 It succeeded. 05:42.120 --> 05:47.490 And sure enough, I look at this, the current application is long and window and there's no current 05:47.490 --> 05:47.940 user. 05:49.700 --> 05:54.260 Let's say we want to restart this machine, so as you can imagine, we click on the computer and we 05:54.260 --> 05:59.510 choose restart, but we do have some other options when it comes to restarting Targo computers, you 05:59.510 --> 06:03.350 can allow the users to save their changes of what they're currently working on, which would be smart. 06:03.350 --> 06:07.610 If you're doing it during the day and you've got a user who is actively working on work, you really 06:07.610 --> 06:09.290 don't want to just restart the machine on them. 06:09.780 --> 06:14.300 You want to give them the option so they'll get a prompt that the machine will restart and a countdown 06:14.300 --> 06:16.540 and they'll need to go ahead and save what they're currently working on. 06:17.180 --> 06:21.440 You could also, if you want to force a restart, you can also do that as well. 06:21.480 --> 06:27.320 This could be particularly helpful if you're restarting a machine that's misbehaving or that you need 06:27.320 --> 06:31.460 to schedule some time when someone is not going to be in front of the machine and you want to make sure 06:31.460 --> 06:34.450 force quits all applications and actually forces the restart. 06:34.460 --> 06:40.160 So one of the other things, as we're talking about that you have the option as well to schedule. 06:40.910 --> 06:46.460 So I'm going to leave this as allow users to have users lose unsafe changes. 06:46.700 --> 06:53.510 And I'm going to schedule this actually for tonight at three a.m. So you got to change the date. 06:54.440 --> 07:02.090 And three o'clock and AM, so I'm going to head OK to that now, you'll see it's scheduled to run at 07:02.090 --> 07:05.150 three a.m. and it's going to restart the machine no matter what. 07:05.300 --> 07:09.350 I'm going to go ahead and save and it's going to ask me where I want to save this. 07:09.350 --> 07:11.360 I'm just going to take the default, which is the sidebar. 07:11.630 --> 07:15.920 But I could also put these in groups as well if I wanted a group and we talked about groups of computer 07:15.920 --> 07:20.180 list, but you can actually do groups of scheduled jobs as well. 07:20.180 --> 07:21.770 So I'm gonna go ahead and saved that. 07:22.760 --> 07:29.180 And now you can see our computers is set and there's a little clock here meeting that's scheduled to 07:29.180 --> 07:30.080 happen in the future. 07:30.080 --> 07:36.330 So it'll sit here until 3:00 in the morning and then we'll run that task and we'll use it as my machine 07:36.330 --> 07:37.500 has its own test server. 07:38.090 --> 07:43.640 The one caveat with that is that my machine actually has to be on and connected to the network at that 07:43.640 --> 07:46.490 time for this to execute successfully. 07:47.550 --> 07:51.570 One other power control thing I wanted to highlight was the set start up option. 07:52.110 --> 07:56.910 So when I click on that, I have the option here to choose a startup disc. 07:57.880 --> 08:03.220 So it's actually looking at the local area network here to see if there's a net Boutte's set out there 08:03.220 --> 08:09.010 and I don't currently have a net food server on my network, so it doesn't actually show up here. 08:09.400 --> 08:13.100 But if I did, I would have an option instead of custom volume here. 08:13.100 --> 08:18.850 I'd also have one that would say the name of that net, that net server or that net boot boots that 08:19.180 --> 08:21.970 I can select that and I'd have the ability on here. 08:21.970 --> 08:25.840 It wants me to go ahead and enter the information, which I'm not going to, but I could select that 08:26.380 --> 08:30.330 and I get it set and I or I can just do restart when done. 08:30.340 --> 08:35.990 So you check that box, it set, it will then force reboot those machines off of a net boot set. 08:36.550 --> 08:41.110 Basically what that does is that allows me to not have to walk around every single machine holding down 08:41.110 --> 08:47.170 the key to boot them up or going in and modifying the start of disk options manually on each device 08:47.170 --> 08:47.870 interactively. 08:48.160 --> 08:49.660 So this is, of course, very powerful. 08:49.660 --> 08:56.890 If you want to select an entire, say, computer lab of machines all at once and hit the button to set 08:56.890 --> 09:02.650 them to boot off the network and then let them do a net boot, rather than having to visit your machine 09:02.650 --> 09:07.630 to machine or go room to room to set them all up to boot up off the network, particularly good if you're 09:07.780 --> 09:13.300 needing to push out a new image or modify the operating system in any way on the boot volume. 09:16.670 --> 09:21.140 The last thing I want to cover in this lesson is going through and changing any of the Apple remote 09:21.140 --> 09:23.590 desktop settings on your various client machines. 09:23.900 --> 09:29.150 And once you've got now, I only have one client on this list, but let's say I've got five, six hundred 09:29.150 --> 09:32.840 clients eventually built into my remote desktop console. 09:33.080 --> 09:38.110 And inevitably, there's going to be some time when a setting needs to be changed on all of them. 09:38.360 --> 09:43.790 And I really don't want to have to go individually through them and make that change manually in the 09:43.790 --> 09:44.820 sharing preferences. 09:45.170 --> 09:52.930 So what this allows us to do is change those Apple remote desktop settings on all the machines at once. 09:52.940 --> 09:54.650 So I'm actually going to go ahead. 09:55.760 --> 09:58.100 Well, my macro and my MacBook Pro. 09:59.260 --> 10:03.070 And I'm going to manage and I'm going to choose change client settings. 10:04.170 --> 10:07.900 So this is specific to change in the settings for remote desktop. 10:08.070 --> 10:10.980 It doesn't necessarily change any settings for any other application. 10:11.270 --> 10:14.490 Just want to mention that up front there are ways to do that. 10:14.520 --> 10:15.570 We'll talk about that later. 10:15.580 --> 10:22.200 But for changing the remote desktop settings, once you've basically added a device into remote desktop, 10:22.470 --> 10:26.310 you the good news is you don't have to go back and touch that device again to make any of those changes 10:26.310 --> 10:27.710 interactively on the machine. 10:28.530 --> 10:29.910 You can do it right through this change. 10:29.910 --> 10:31.330 Client settings wizard. 10:32.220 --> 10:37.260 So this basically goes through all the different options that we already selected when we enabled remote 10:37.260 --> 10:38.360 desktop on the client. 10:38.370 --> 10:42.200 It just allows us to reconfirm those or make those changes through the wizard. 10:42.900 --> 10:47.670 So maybe I say I've changed my mind and I want the remote desktop menu visible. 10:47.970 --> 10:51.150 Maybe we want that that little binoculars up here in the corner. 10:51.150 --> 10:51.870 We can do that. 10:53.220 --> 11:01.320 So I'm going go ahead and say that and we're going to continue that, and do you want to add specific 11:01.320 --> 11:01.680 users? 11:01.690 --> 11:06.930 This would be if I wanted to, maybe a new local user created on every single machine just for remote 11:06.930 --> 11:07.440 desktop. 11:07.650 --> 11:10.960 Maybe I've got a new assistant and I need to create an account for them. 11:11.340 --> 11:12.420 This would allow me to do that. 11:12.420 --> 11:12.690 For now. 11:12.850 --> 11:13.320 I say no. 11:15.560 --> 11:22.310 I can go in here and enable some of these other options for directory based administration and I can 11:22.310 --> 11:25.760 set up various remote desktop access modes so I can do that. 11:25.970 --> 11:29.170 And you might remember this setting privileges to all these users. 11:29.180 --> 11:33.080 I can override what I had said earlier and make these changes here if I want to. 11:34.910 --> 11:39.860 I can specify any other special settings and privileges for local users on here. 11:42.720 --> 11:48.420 I can enable the screen sharing mode, I can allow users to request permission to view my screen if 11:48.420 --> 11:50.900 I want, I can enable Vincey. 11:51.000 --> 11:53.520 Maybe I'm going to use a non Apple Vincey viewer. 11:53.760 --> 11:58.290 Maybe I've got a counterpart that's a Windows user that needs to administrate some Mac Macs once in 11:58.290 --> 12:01.800 a while and wants to use a different BNC client. 12:01.810 --> 12:06.060 They they can do that a little bit less secure, but it's possible. 12:06.690 --> 12:11.910 I'm going to go ahead and allow that for now and maybe remember that system data. 12:11.910 --> 12:16.530 We had these different field set, so originally we hadn't used them. 12:16.530 --> 12:19.320 But maybe we want to maybe I want to add a couple of different fields. 12:19.320 --> 12:24.660 I know I use field one for the asset tag, but maybe I've got another need for field, too. 12:24.660 --> 12:26.760 I can go ahead and add these now if I want to. 12:29.460 --> 12:33.900 And when it's all ready to go, it will show me kind of a summary of everything that's going to be changed 12:34.410 --> 12:39.210 to show me the machines that are going to change them, and then I can click this to change them.