Name                                                                  Size  
 Parent Directory                                                        -   
 4. Case Escalation Rules.vtt                                           20K  
 4. Case Escalation Rules.mp4                                          123M  
 3. Case Assignment Rules.vtt                                           12K  
 3. Case Assignment Rules.mp4                                           68M  
 2. Email-to-Case functionality.vtt                                     13K  
 2. Email-to-Case functionality.mp4                                     73M  
 1. Creating a new case.vtt                                            5.3K  
 1. Creating a new case.mp4                                             21M