1 00:00:00,920 --> 00:00:05,600 Tracking all of the visitors that come to your website from different sources and directions with your 2 00:00:05,600 --> 00:00:09,220 website is a key to a successful digital marketing and advertising. 3 00:00:09,650 --> 00:00:15,680 But you should also monitor what is being said or written about your company on other Web sites, such 4 00:00:15,680 --> 00:00:18,620 as news websites, forums or groups and social media. 5 00:00:19,130 --> 00:00:22,610 This is a barometer of how your company is perceived by the customers. 6 00:00:22,940 --> 00:00:27,000 You're going to react to any negative opinions and avoid the crisis in your image. 7 00:00:27,290 --> 00:00:31,610 You can find positive opinions and provide more of the things that your customers like. 8 00:00:32,030 --> 00:00:37,160 There are, of course, dozens of companies that provide tools that allow monitoring or brand listening, 9 00:00:37,400 --> 00:00:44,060 laying around to mention on ground before we will use our Twitter and Google alerts as examples as they 10 00:00:44,060 --> 00:00:45,740 are free and quite useful. 11 00:00:46,160 --> 00:00:51,590 Just had in mind that most people will give you more options than free tools, like calculating the 12 00:00:51,590 --> 00:00:57,290 amount of positive versus negative mentions, displaying only positive or only negative mentions, and 13 00:00:57,290 --> 00:01:01,110 allowing you to answer directly from the tool, at least for social media. 14 00:01:01,280 --> 00:01:03,910 So there is no need to visit each link separately. 15 00:01:05,570 --> 00:01:11,420 First, let's visit both with our dot com, they stole cross message boards, forums and discussion 16 00:01:11,420 --> 00:01:11,960 panels. 17 00:01:12,410 --> 00:01:16,230 As there are millions of comments, it would be impossible to do it manually. 18 00:01:16,670 --> 00:01:18,560 Let's assume we are a Nike company. 19 00:01:19,040 --> 00:01:20,930 We tape Nike into the saltbox. 20 00:01:22,090 --> 00:01:28,690 You can see a list of results at the bottom, they can be adjusted by the date, language and domain. 21 00:01:29,080 --> 00:01:34,920 There is even an advanced search option to find exact phrases or to exclude exclude some words. 22 00:01:35,530 --> 00:01:39,610 Once you click on any result, you are redirected to the source of the comment. 23 00:01:40,090 --> 00:01:42,940 You can react to it by posting your own answer. 24 00:01:47,060 --> 00:01:48,170 We have a Google alert. 25 00:01:48,450 --> 00:01:52,950 You'll receive notifications on your mentions of your brand directly into your e-mail. 26 00:01:53,540 --> 00:01:55,940 Go to Google dot com slash alerts. 27 00:01:56,920 --> 00:02:02,450 At the top, you enter the name of your brand or term that is interesting for you for any reason. 28 00:02:03,040 --> 00:02:08,980 Let's assume again we are from the Nike Company, then you to send e-mail to which you would like to 29 00:02:08,980 --> 00:02:10,240 receive notifications. 30 00:02:10,900 --> 00:02:16,240 Then you have options dropdown where you can choose how often you would like to receive new notifications 31 00:02:16,480 --> 00:02:22,600 from which sources like block or news sites in which language and from which region, and whether you 32 00:02:22,600 --> 00:02:26,600 want all results or only the best results chosen by the Google algorithm. 33 00:02:27,250 --> 00:02:31,530 Then below, you have a preview of the alerts that you will receive regularly. 34 00:02:31,960 --> 00:02:35,660 Of course, you can resign from the notifications any time you want. 35 00:02:36,280 --> 00:02:39,280 Once you receive notification, you should react to it. 36 00:02:39,730 --> 00:02:45,220 If you see any inconsistency in your article about your brand, right to the outlook to correct it, 37 00:02:45,520 --> 00:02:51,310 if you see any firm topic about your brand, take part in a discussion and react to both positive and 38 00:02:51,310 --> 00:02:52,840 negative opinions and so on. 39 00:02:53,500 --> 00:02:58,870 Please note that depending on the number of mentions, it can be a very tight, time consuming task. 40 00:02:59,170 --> 00:03:03,520 So you may have to hire a person who will take care of this area of your business. 41 00:03:04,000 --> 00:03:08,890 Also, you should know that it is impossible to monitor the whole Internet for every mention of your 42 00:03:08,890 --> 00:03:09,290 brand. 43 00:03:09,580 --> 00:03:14,600 So the most important parameter when you choose a tool is the number of sources that will covers. 44 00:03:15,250 --> 00:03:20,470 Take a couple of them and see, which gives you the most reliable results for your brand name before 45 00:03:20,470 --> 00:03:24,760 investing any money in a particular tool apart from brand monitoring. 46 00:03:25,000 --> 00:03:30,970 You should also take a wider perspective and check what RTT overall trends, things that are popular 47 00:03:30,970 --> 00:03:33,970 at the moment and that can be monetized by your company. 48 00:03:34,480 --> 00:03:39,850 You can also compare different trends and see how their popularity changes and which one you should 49 00:03:39,850 --> 00:03:40,450 focus on. 50 00:03:41,050 --> 00:03:45,040 There is a fantastic tool that is free, reliable and very popular. 51 00:03:45,190 --> 00:03:46,990 And it is, of course, Google Trends. 52 00:03:47,470 --> 00:03:50,110 Go to Google that trends that come. 53 00:03:51,370 --> 00:03:57,430 At the top, right, you can choose a country you're interested in, then you enter the search term 54 00:03:57,430 --> 00:04:03,880 or topic that you want to see data for, let's assume we are from the United States and we are the owner 55 00:04:03,880 --> 00:04:05,290 of the big shop with t shirts. 56 00:04:05,800 --> 00:04:07,930 We want to expand our range of products. 57 00:04:08,290 --> 00:04:12,970 And we think whether it will be better to produce T-shirts with the image of Kim Kardashian or Justin 58 00:04:12,970 --> 00:04:13,360 Bieber. 59 00:04:13,870 --> 00:04:16,930 So you type Kim Kardashian and choose it from the list. 60 00:04:19,790 --> 00:04:23,300 Then you click on the compare button and search for Justin Bieber. 61 00:04:28,830 --> 00:04:33,250 Then you can adjust your results by changing date range or type of third. 62 00:04:34,050 --> 00:04:40,410 Let's not change it for this example, you can see that a couple of months ago, Justin Bieber was much 63 00:04:40,410 --> 00:04:47,640 more searched for 100, gives you the maximum searches and all other data is relative to it at the moment. 64 00:04:47,880 --> 00:04:53,370 They have similar number of searches in the U.S. Before you decide who should be included on your shirt, 65 00:04:53,670 --> 00:04:58,380 there are, of course, thousands of different factors like what would be the price for the license 66 00:04:58,530 --> 00:05:02,940 or why Justin Bieber was so popular in a week from nine to 15 February. 67 00:05:03,370 --> 00:05:07,770 You can quickly check it on Google search engine type Justin Bieber. 68 00:05:09,840 --> 00:05:11,400 Click on any time dropdown. 69 00:05:12,810 --> 00:05:18,000 Choose custom and date nine February to 15 February. 70 00:05:25,180 --> 00:05:30,670 Looks like the new song was released around the time, so it certainly has something to do with the 71 00:05:30,670 --> 00:05:32,260 popularity and search results. 72 00:05:32,890 --> 00:05:38,680 You can use Google Trends to identify topics and business opportunities for your company on a regular 73 00:05:38,680 --> 00:05:39,180 basis.