‫So now let's discuss Amazon Lex and Connect.
‫So Amazon Lex is the same technology that powers
‫the Alexa devices by Amazon.
‫And if you don't know Alexa, Alexa is like a little device
‫that you have in your home and you say,
‫"Alexa, what's the weather like tomorrow?"
‫And it will reply, "The weather is good,
‫it'll be 24 degrees and it'll be sunny."
‫So, the idea is that with Amazon Lex,
‫you get automatic speech recognition, so ASR,
‫that allows you to convert speech,
‫so spoken words, into text.
‫There's also a very good thing
‫because Lex understands the intent of text, callers
‫by doing natural language understanding,
‫so it understands sentences.
‫And Amazon Lex is a technology
‫that will help you build chatbots or call center bots.
‫And talking about call centers,
‫how do we build a call center?
‫We have Amazon Connect.
‫So Amazon Connect is a visual contact center
‫that allows you to receive calls, create contact flows,
‫and it's all cloud-based.
‫And it can integrate with other customer
‫relationship system, management systems, so CRMs
‫or AWS services.
‫And the cool thing about Amazon Connect versus traditional
‫offering is that there is no upfront payment.
‫It's about 80% cheaper
‫than traditional contact center solutions.
‫So the whole flow of building a smart contact center is
‫that you will have, for example,
‫a phone call to schedule an appointment that is made
‫into a number that is defined by Amazon Connect.
‫So they call Amazon Connect.
‫Lex is streaming all the information from this call
‫and understand the intent of the phone call,
‫and therefore, it will invoke the right lender function.
‫And that lender function, for example,
‫can be very smart and say, "Hey, someone has said
‫to schedule a meeting tomorrow with Tom at 3:00 PM."
‫Okay, I will go into my CRM and schedule that meeting
‫by writing some code.
‫So this is the whole idea behind Lex and Connect.
‫So remember Lex is for ASR
‫and Connect is for contact centers.
‫So that's it.
‫I hope you liked it and I will see you in the next lecture.